Last Updated: February 25, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Personaify, LLC ("Company," "Personaify," "we," "us," or "our"), concerning your access to and use of the personaify.ai platform, website, APIs, and any related media channels, mobile websites, or applications (collectively, the "Services" or "Site").

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. IF YOU DO NOT AGREE, YOU MUST CEASE USE OF THE SERVICES IMMEDIATELY.

We may update these Terms at any time. We will notify you of material changes via email or a prominent notice within the Services at least 30 days prior to the effective date. Continued use of the Services after the effective date constitutes acceptance. These Terms were last updated as indicated at the top of this document.

The Services are not intended for use in jurisdictions where such use would be contrary to law or would require registration we have not completed.

Regulated Industries Notice. The Services are not specifically designed to comply with industry-specific regulations such as HIPAA, FISMA, PCI-DSS, SOX, or FERPA. If your use of the Services would be subject to such regulations, you may not use the Services without a separate written agreement addressing those compliance requirements. You may not use the Services in any manner that would violate the Gramm-Leach-Bliley Act (GLBA) or other financial privacy laws.

2. Eligibility and Account Registration

You must be at least 13 years old (or the minimum age of digital consent in your jurisdiction) to use the Services. If you are between 13 and 18, you must have parental or guardian consent. By using the Services, you represent that you meet these age requirements.

You must provide accurate, complete, and current information when registering for an account. You may not share your account credentials or allow others to access your account. You are solely responsible for all activity that occurs under your account.

If you register on behalf of an organization or entity, you represent and warrant that you have authority to bind that organization to these Terms.

We reserve the right to refuse registration, suspend, or terminate accounts at our sole discretion, including for violation of these Terms.

You must not be subject to any U.S. government sanctions or export restriction lists, and must not be located in any country against which the U.S. has imposed embargoes or sanctions.

3. Intellectual Property Rights

All content on or part of the Services (source code, databases, software, designs, text, graphics, AI models, workflows, and related materials), excluding User Content, is owned by or licensed to Personaify and is protected by copyright, trademark, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your lawful, internal business purposes.

You may not copy, reproduce, modify, create derivative works from, distribute, sell, sublicense, reverse engineer, decompile, or otherwise exploit any part of the Services or Personaify's proprietary content without our express prior written permission.

All trademarks, service marks, and logos displayed on the Services are the property of Personaify or their respective owners. No license to use any trademark is granted by these Terms.

4. User Content and Ownership

A. Your Ownership

You retain full ownership of all documents, files, data, text, images, videos, and other materials you upload, transmit, or create through the Services ("User Content"). Personaify claims no ownership over your User Content.

B. License to Personaify

By uploading or submitting User Content, you grant Personaify a limited, non-exclusive, worldwide, royalty-free license to access, process, store, reproduce, and display your User Content solely as necessary to (i) deliver the Services to you, (ii) comply with applicable law, and (iii) improve, debug, and maintain the Services in accordance with Section 5 (AI Training) below.

C. Your Responsibilities

You represent and warrant that:

You have all rights, licenses, consents, and permissions necessary to upload your User Content and grant the license above.
Your User Content does not infringe any third party's intellectual property rights, privacy rights, or any applicable law.
You will not upload User Content that is unlawful, defamatory, fraudulent, threatening, obscene, or otherwise violative of these Terms.
You have obtained all required consents for any personal data of third parties contained in your User Content.

You are solely responsible for the accuracy, legality, quality, and integrity of your User Content. Personaify is not liable for any loss or corruption of User Content.

5. AI Features and Generated Outputs

A. Nature of AI Outputs

The Services incorporate artificial intelligence and machine learning models, including large language models, document intelligence, image and video analysis, and search and retrieval systems. AI-generated outputs ("AI Outputs") are produced based on statistical patterns and your inputs. You acknowledge that:

AI Outputs may be inaccurate, incomplete, outdated, or biased. Do not rely solely on AI Outputs for legal, medical, financial, regulatory, or other professional decisions.
Personaify makes no representation that AI Outputs are factually correct, complete, or suitable for your particular purpose.
You are solely responsible for your use of and reliance on AI Outputs.

PERSONAIFY EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY LOSS, DAMAGES, OR HARM ARISING FROM YOUR RELIANCE ON AI-GENERATED CONTENT.

B. AI Model Training

By default, we do not use your specific User Content (uploaded documents, chat inputs) to train our foundation AI models. De-identified, aggregated usage metadata may be used for platform improvements. If you provide voluntary feedback ratings or corrections to AI Outputs, we may use that feedback to improve our Services. Any use of User Content for model training beyond this default requires your explicit consent or a separate data processing agreement.

C. Third-Party AI and Processing Services

Our Services are powered in part by third-party AI and infrastructure providers. Your content may be transmitted to and processed by these providers in order to deliver core platform features such as document analysis, language model responses, search, and video analysis. We maintain agreements with all such providers requiring appropriate data protection standards.

Video Analysis — Important Notice. Our core language model providers are contractually prohibited from training on your content. However, if you use video analysis features, your video content will be processed by third-party video intelligence providers whose own terms of service may permit use of video content to train or improve their models. By enabling video analysis features, you expressly acknowledge and accept this processing. This is an explicit carve-out from the general "no training" commitment in Section 5B above. If your organization requires contractual guarantees that video content will not be used for third-party model training, please contact legal@personaify.ai to discuss enterprise data processing arrangements.

6. Prohibited Activities

You agree not to use the Services to:

Upload or transmit content that infringes intellectual property rights, violates privacy or publicity rights, is defamatory, fraudulent, obscene, threatening, or otherwise unlawful.
Process personal data of others without appropriate legal authority or consent, or in violation of applicable privacy laws.
Upload regulated data (PHI under HIPAA, cardholder data under PCI-DSS, etc.) without a separate compliance agreement.
Attempt to reverse engineer, decompile, disassemble, or extract source code of the Services or our AI models.
Use automated scraping, bots, or scripts to extract data from the Services.
Circumvent security, authentication, or access control measures.
Impersonate Personaify, its employees, or other users.
Access the Services in violation of export control laws or sanctions programs.
Engage in any activity that disrupts, damages, or impairs the Services or its underlying infrastructure.
Submit false, misleading, or fraudulent information.

Violation of these prohibitions may result in immediate account suspension or termination and may expose you to civil or criminal liability.

7. Fees, Billing, and Payment

Fees. Access to certain features may require a paid subscription. All fees are stated in U.S. dollars. You agree to pay all applicable fees at the rates in effect at the time of purchase.

Payment Processing. Payments are processed by our third-party payment processor. By providing payment information, you authorize that processor to charge your designated payment method. Personaify does not store your full payment card information.

Recurring Billing. For subscription plans, you authorize Personaify to automatically charge your payment method on a recurring basis (monthly or annually as selected) until you cancel. Subscription fees are billed in advance.

Taxes. You are responsible for all applicable taxes, duties, and government levies. Personaify will charge applicable taxes as required by law.

Price Changes. We may change subscription pricing at any time. For existing subscriptions, we will provide at least 30 days' advance notice of any price increase, which will take effect on your next renewal cycle.

Failed Payments. If payment cannot be processed, we may suspend or downgrade your account until payment is received. We will notify you before any suspension.

Errors. We reserve the right to correct any billing errors, even if you have already been billed.

8. Cancellation and Termination

Cancellation by You. You may cancel your subscription at any time by accessing your account settings or contacting us at support@personaify.ai. Cancellation takes effect at the end of the current billing period. All fees paid are non-refundable except as expressly stated herein. You will retain access to paid features through the end of your current billing period.

Termination by Personaify. We may terminate or suspend your account and access to the Services at any time, with or without cause, upon notice to you. If we terminate without cause, we will refund a pro-rated portion of any prepaid subscription fees for the remaining unused term. We will not provide refunds for termination for cause.

Effect of Termination. Upon termination:

Your access to the Services ceases immediately.
We may, but are not obligated to, retain your data for up to 90 days to allow you to export it before permanent deletion.
Provisions of these Terms that by their nature should survive termination will continue to apply, including intellectual property rights, disclaimer of warranties, indemnification, and limitation of liability.

Inactive Accounts. Accounts that have had no login activity for 12 or more consecutive months may be treated as inactive. We will notify you before deactivating or deleting an inactive account.

9. Third-Party Integrations and Linked Services

The Services may allow you to connect third-party accounts and services (e.g., Gmail, Dropbox). You authorize Personaify to access and process data from such services solely to deliver the integration features you enable. You are responsible for reviewing and complying with the terms of any third-party service you connect.

The Services may contain links to third-party websites. Personaify is not responsible for the content, privacy practices, or availability of any third-party site. Inclusion of a link does not imply our endorsement.

10. Confidentiality

Your Data. Personaify will treat your User Content as confidential and will not disclose it to third parties except as provided in these Terms or the Privacy Policy.

Mutual Confidentiality. Each party may be exposed to confidential business or technical information of the other party. Each party agrees to protect the other's confidential information with at least the same degree of care it uses for its own confidential information (and no less than reasonable care) and to use it only as permitted under these Terms, for a period of five (5) years from disclosure. Exceptions apply to information that is or becomes public, was independently developed, or is required to be disclosed by law.

11. Disclaimers of Warranties

THE SERVICES, AI OUTPUTS, AND ALL RELATED CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PERSONAIFY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

PERSONAIFY DOES NOT WARRANT THAT (A) THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) AI OUTPUTS WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PARTICULAR PURPOSE; (C) ANY ERRORS OR DEFECTS WILL BE CORRECTED; OR (D) THE SERVICES ARE FREE OF VIRUSES, MALICIOUS CODE, OR OTHER HARMFUL COMPONENTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PERSONAIFY, LLC OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF PERSONAIFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; OR
AGGREGATE LIABILITY EXCEEDING THE GREATER OF (A) THE FEES PAID BY YOU TO PERSONAIFY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY UNDER WHICH DAMAGES ARE SOUGHT (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full.

13. Indemnification

You agree to defend, indemnify, and hold harmless Personaify, LLC and its officers, directors, employees, agents, affiliates, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

Your breach of these Terms.
Your User Content.
Your use of the Services in violation of applicable law.
Your violation of any third party's rights, including intellectual property or privacy rights.
Any unauthorized access to or use of the Services by any person using your account credentials.

Personaify reserves the right to assume exclusive defense and control of any matter subject to your indemnification, and you agree to cooperate with our defense.

14. Intellectual Property – DMCA

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe material available on our Services infringes your copyright, please submit a written DMCA notice to:

DMCA Agent: Personaify, LLC – Legal Email: legal@personaify.ai

Your notice must include: (1) identification of the copyrighted work; (2) identification of the allegedly infringing material; (3) your contact information; (4) a statement of good-faith belief; (5) a statement under penalty of perjury of accuracy and authority; and (6) your signature. Please be aware that submitting a false DMCA notice may expose you to liability.

15. Governing Law and Dispute Resolution

Governing Law. These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act are expressly excluded.

Informal Resolution. Before initiating formal proceedings, the parties agree to attempt to resolve any dispute informally by sending written notice to the other party describing the dispute. The parties will negotiate in good faith for at least thirty (30) days following the notice before initiating arbitration or litigation.

Arbitration. Except for claims for injunctive or equitable relief, any dispute not resolved informally will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, with the arbitration seat in Delaware. You waive any right to participate in a class action or class-wide arbitration. Judgment on any arbitral award may be entered in any court of competent jurisdiction.

Small Claims. Either party may bring claims in small claims court if eligible.

Injunctive Relief. Either party may seek immediate injunctive or other equitable relief in any court of competent jurisdiction for matters involving intellectual property infringement or unauthorized use of the Services.

Statute of Limitations. Any claim relating to these Terms must be filed within one (1) year after the cause of action arises.

16. Export Control

You represent and warrant that you will not use the Services in violation of U.S. export control laws, including the Export Administration Regulations (15 C.F.R. § 730 et seq.) and OFAC sanctions regulations. You confirm that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargoes or sanctions, and that you are not on any U.S. government restricted party list.

17. U.S. Government Rights

Our Services are "commercial items" as defined in FAR 2.101. If the Services are acquired by or on behalf of any civilian U.S. government agency, the Services are subject to these Terms pursuant to FAR 12.211 and 12.212. If acquired by or on behalf of the Department of Defense, the Services are subject to these Terms pursuant to DFARS 227.7202-3.

18. California Users

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834; telephone: (800) 952-5210 or (916) 445-1254.

19. Electronic Communications and Signatures

By using the Services, you consent to receive electronic communications from Personaify, including via email and in-app notices. You agree that all agreements, notices, disclosures, and communications we provide electronically satisfy any legal requirement that such communications be in writing. You consent to the use of electronic signatures and records.

20. Notices

To Personaify: Notices required under these Terms must be sent to:

Personaify, LLC – Legal Email: legal@personaify.ai Mailing address: 8 The Green STE B, Dover, DE 19901 – Attn: Legal

To You: We will send notices to the email address associated with your account, or by posting a prominent notice within the Services.

21. Modifications to Services

We reserve the right to modify, suspend, or discontinue any portion of the Services at any time, with or without notice. We will not be liable to you for any modification, suspension, or discontinuation of Services.

22. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms. By using the Services, you agree to the collection, use, and sharing of your information as described in our Privacy Policy.

23. Enterprise Agreements

Enterprise customers may be subject to additional terms set forth in a separate Order Form or Master Services Agreement. If your organization requires specific data handling, security, or compliance commitments, please contact legal@personaify.ai to discuss available arrangements.

24. User Data Portability and Backup

You may be able to export your User Content through the Services. Although Personaify performs routine system backups for operational purposes, you are solely responsible for maintaining independent backups of your data. We shall have no liability for any loss or corruption of your data.

25. Aggregated and Anonymized Data

Notwithstanding any other provision, Personaify may collect and analyze de-identified, aggregated data relating to the use and performance of the Services. Personaify may use such data to improve and enhance its offerings and may disclose such data in aggregate or de-identified form in connection with its business. Such data will not identify you individually.

26. Feedback and Suggestions

If you provide Personaify with suggestions, ideas, enhancement requests, recommendations, or other feedback about the Services ("Feedback"), you grant Personaify a royalty-free, worldwide, perpetual, irrevocable, sublicensable license to use and incorporate such Feedback into the Services or other products and services, without compensation or credit to you.

27. Force Majeure

Neither party will be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including natural disasters, pandemics, cyberattacks, government actions, labor disputes, internet or infrastructure failures, or other force majeure events.

28. General Provisions

Entire Agreement. These Terms (together with our Privacy Policy and any Order Forms or supplemental agreements) constitute the entire agreement between you and Personaify regarding the Services and supersede all prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

Waiver. Our failure to enforce any right or provision does not constitute a waiver of that right.

Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely, including in connection with a merger, acquisition, or sale of assets.

No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.

Headings. Section headings are for convenience only and have no legal effect.

29. Contact Us

For questions about these Terms or the Services:

Personaify, LLC Email: support@personaify.ai Legal inquiries: legal@personaify.ai